Sony: Parallel Import Warranty Service

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Sony has announced that its warranties and maintenance services are applicable only to products imported into the countries of the Eurasian Economic Union (EAEU) by Sony Electronics Joint Stock Company. If products are supplied by other suppliers, Sony disclaims all liability.

 Since May 15, parallel imports have been operating in Russia, and every week more and more goods are delivered with its help. With parallel imports, goods are delivered without the manufacturer, as a result, he does not bear any warranty obligations.

In Russia, the minimum warranty period is specified at the level of the law, it is at least 12 months for new products. At the same time, it is clarified that Sony products purchased by individuals at retail abroad, which have a travel guarantee (Overseas Model, Tourist Limited Warranty Card), are serviced under warranty at authorized Sony service centers, even if they were purchased abroad, upon presentation of a Tourist coupon Limited Warranty and proof of purchase from an overseas retailer.